Terms & Conditions
Effective: October 2026 | Valid Until: October 2027 | Last Updated: October 2026
Welcome to Big Digital.
These Terms & Conditions govern your use of the Big Digital website, bigdigital.com.np, and your purchase of products and services through our online platform.
By accessing the website, placing an order, submitting an enquiry, or using any service provided through Big Digital, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order through the platform.
1. About Big Digital
Big Digital is a home-appliance and electronics retail business operating in Nepal. Our product range may include:
- Refrigerators
- Washing machines
- Televisions and LED TVs
- Air conditioners
- Fans
- Coolers
- Kitchen appliances
- Microwave ovens
- Vacuum cleaners
- Mixers and blenders
- Garment irons
- Geysers
- Kettles
- Other home and electronic appliances
Product availability, brands and categories may change from time to time.
2. Website Information
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
However, product images, colours, specifications, dimensions, features, packaging and other information may vary slightly from the actual product due to:
- Manufacturer updates
- Product revisions
- Screen and display differences
- Photography and lighting
- Packaging changes
- Model variations
Customers should review the product description and specifications before placing an order.
3. Product Prices
Prices displayed on the website are in Nepalese Rupees (NPR) unless otherwise stated.
Prices may change without prior notice.
Promotional prices, discounts, offers and campaign prices may be available only for a specified period or while stocks last.
The price applicable to an order will be the price confirmed at the time of purchase, subject to correction of obvious pricing errors and applicable terms of the promotion.
4. Product Availability
All products are subject to availability.
Displaying a product on the website does not necessarily guarantee that the product will remain available until an order is confirmed.
If an ordered product becomes unavailable, Big Digital may contact the customer to discuss:
- An alternative product
- A revised delivery arrangement
- Cancellation of the unavailable item
- Refund of an applicable amount
5. Orders
When you place an order through the website, you are making a request to purchase the selected product.
Big Digital may contact you to verify:
- Customer identity or contact details
- Delivery address
- Product selection
- Quantity
- Payment information
- Availability
- Order details
An order may be cancelled or declined where there is a legitimate reason, including stock unavailability, incorrect pricing, suspected fraud, incomplete information, or other operational or legal reasons.
6. Order Confirmation
An order may be considered confirmed after Big Digital has successfully received and verified the order and applicable payment requirements have been completed.
Big Digital may contact the customer by phone, SMS, email, WhatsApp or other available communication methods regarding the order.
7. Delivery in Nepal
Big Digital provides delivery services in areas of Nepal where delivery is available.
Delivery time may vary depending on:
- Delivery location
- Product type
- Product availability
- Weather and road conditions
- Logistics conditions
- Installation requirements
- Public holidays
- Other circumstances outside Big Digital's reasonable control
The estimated delivery time communicated at the time of purchase is an estimate and not necessarily a guaranteed delivery date unless expressly stated otherwise.
Customers must provide an accurate and complete delivery address and a reachable contact number.
8. Delivery and Receiving the Product
Customers or an authorized person should inspect the product at the time of delivery where reasonably possible.
For large appliances, customers should check the visible external condition and relevant product details before accepting delivery.
If visible damage or a significant mismatch is identified, the customer should immediately notify the delivery team and contact Big Digital.
Additional requirements for returns are governed by Big Digital's Return & Refund Policy.
9. Installation
Certain appliances may require professional installation.
Installation availability, charges, timelines and responsibility may vary according to:
- Product
- Brand
- Location
- Manufacturer policy
- Warranty requirements
- Applicable promotional offer
Customers should follow the manufacturer's installation requirements.
Improper installation, unauthorized modification or misuse may affect warranty coverage.
10. Payment
Big Digital may provide one or more payment options, including:
- Online payment
- Bank payment
- Digital wallets
- Card payment
- Cash payment where available
- EMI or financing options where applicable
Payment options may vary by product, location, campaign and transaction.
Additional terms may apply to EMI or financing arrangements provided through banks or financial institutions.
11. EMI and Financing
Where EMI or financing is advertised, eligibility is subject to the applicable bank, financial institution, product, campaign and customer requirements.
Big Digital does not guarantee approval of an EMI or financing application.
Customers should confirm the applicable:
- Down payment
- Interest or financing rate
- Tenure
- Processing fees
- Eligibility requirements
- Documentation requirements
with the relevant financing provider or Big Digital representative before completing the transaction.
12. Warranty
Products may be covered by manufacturer or seller warranty depending on the product and applicable warranty terms.
Warranty coverage may vary by:
- Brand
- Product
- Model
- Component
- Type of defect
- Installation requirements
- Location
Warranty does not necessarily cover damage caused by misuse, accidents, improper installation, unauthorized repairs, electrical issues, physical damage, or other exclusions specified by the applicable warranty terms.
Customers should retain their invoice and warranty documentation.
13. Returns and Refunds
Big Digital's return and refund process is governed by its separate Return & Refund Policy.
Returns may be accepted for qualifying issues such as:
- Incorrect product
- Incorrect brand or model
- Incorrect key specifications
- Incorrect colour or attributes where applicable
- Product received damaged
- Qualifying functional or manufacturing issues
- Other conditions specifically covered by the Return & Refund Policy
Change of mind is not applicable where the product correctly matches the customer's order, is undamaged and fully functional.
For example, if a customer orders a 200-litre refrigerator and receives the correct 200-litre refrigerator of the ordered brand and specifications, without damage and in fully functional condition, the customer cannot return the product simply because they have changed their mind.
Customers should review the complete Return & Refund Policy before placing an order.
14. Exchange Offers
Big Digital may offer exchange programs for selected home appliances.
Exchange valuation may depend on factors including:
- Existing appliance brand
- Product category
- Model/type
- Size or capacity
- Physical condition
- Functional condition
- Applicable exchange campaign
- Other eligibility criteria
Exchange valuation is subject to verification and approval.
An exchange valuation displayed or communicated before physical inspection may be an estimate and may change following verification of the actual appliance.
15. Promotional Offers
Big Digital may periodically offer:
- Discounts
- Gifts
- Vouchers
- Lucky draws
- Weekly prizes
- Bumper prizes
- EMI offers
- Exchange offers
- Seasonal campaigns
- Other promotional benefits
Promotional offers are subject to their individual terms and eligibility conditions.
Unless specifically stated otherwise, promotional offers:
- Cannot be exchanged for cash
- May not be combined with other offers
- May be limited to specific products
- May be limited to specific dates or locations
- May be subject to stock availability
Big Digital reserves the right to correct obvious errors and to withdraw or modify a promotion where reasonably necessary, subject to applicable law.
16. Customer Responsibilities
Customers agree to provide accurate information when using the website or placing an order. This includes:
- Correct name
- Valid mobile number
- Valid email address where required
- Accurate billing information
- Accurate delivery address
- Correct product and quantity information
Customers should not use the website for fraudulent, unlawful, abusive or unauthorized activities.
17. Website Use
You agree not to:
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious software or harmful code
- Interfere with website functionality
- Use automated systems to abuse the website
- Copy or reproduce website content for unauthorized commercial purposes
- Misuse promotional campaigns
- Submit fraudulent orders
- Impersonate another person
- Use the website for unlawful purposes
Big Digital may restrict or terminate access where misuse or unauthorized activity is identified.
18. Intellectual Property
Unless otherwise stated, the content of the Big Digital website, including:
- Logos
- Brand elements
- Text
- Graphics
- Product presentation
- Website design
- Images
- Videos
- Layout
- Promotional materials
is owned by or licensed to Big Digital or the relevant rights holder.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit such content without appropriate authorization.
Product names, logos and trademarks belonging to manufacturers and other third parties remain the property of their respective owners.
19. Third-Party Services
Big Digital may use third-party services for:
- Payment processing
- Delivery
- Logistics
- Installation
- Warranty service
- Financing
- Analytics
- Advertising
- Communication
- Website technology
Use of such services may be subject to the third party's own terms and conditions.
20. Website Availability
Big Digital aims to keep the website available and functioning properly.
However, temporary interruptions may occur due to:
- Maintenance
- Technical problems
- Server issues
- Internet or network problems
- Security incidents
- Third-party service interruptions
- Events outside our reasonable control
Big Digital does not guarantee uninterrupted or error-free access to the website.
21. Errors and Corrections
Despite reasonable efforts, the website may occasionally contain errors relating to:
- Product descriptions
- Images
- Prices
- Availability
- Specifications
- Promotional information
Big Digital reserves the right to correct such errors and, where reasonably necessary, contact affected customers before fulfilling an order.
22. Limitation of Liability
To the extent permitted by applicable law, Big Digital will not be responsible for losses arising from circumstances outside its reasonable control, including delays caused by transportation, weather, natural events, infrastructure failures, third-party service interruptions, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited under applicable Nepalese law.
23. Consumer Rights
Nothing in these Terms & Conditions is intended to remove or restrict rights available to consumers under applicable laws of Nepal.
Big Digital aims to conduct its e-commerce activities in accordance with applicable consumer protection and electronic commerce requirements.
24. Privacy
Customer information is handled according to Big Digital's Privacy Policy.
By using the website, customers acknowledge that personal information may be processed as described in that Privacy Policy.
25. Complaints and Customer Support
Customers may contact Big Digital regarding:
- Orders
- Delivery
- Products
- Payments
- Returns
- Refunds
- Warranty
- Installation
- Website issues
- Privacy concerns
- Other customer service matters
Big Digital
Website: bigdigital.com.np
Email: info@bigdigital.com.np
Country: Nepal
Please provide your order number, invoice number, contact number and relevant details when contacting us about an order.
26. Applicable Law
These Terms & Conditions shall be governed by the applicable laws of Nepal.
The relevant legal framework may include applicable requirements under Nepal's electronic commerce, consumer protection, privacy and other applicable laws and regulations.
27. Changes to These Terms
Big Digital may update these Terms & Conditions from time to time.
Updated terms will be published on this page with the revised “Last Updated” date.
Customers should review the Terms & Conditions before placing an order.
28. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Contact Information
Big Digital
Nepal
Website: bigdigital.com.np
Email: info@bigdigital.com.np
For order-related enquiries, customers should provide their order or invoice details whenever possible.
Terms & Conditions
Effective: October 2026 | Valid Until: October 2027 | Last Updated: October 2026
Welcome to Big Digital.
These Terms & Conditions govern your use of the Big Digital website, bigdigital.com.np, and your purchase of products and services through our online platform.
By accessing the website, placing an order, submitting an enquiry, or using any service provided through Big Digital, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order through the platform.
1. About Big Digital
Big Digital is a home-appliance and electronics retail business operating in Nepal. Our product range may include:
- Refrigerators
- Washing machines
- Televisions and LED TVs
- Air conditioners
- Fans
- Coolers
- Kitchen appliances
- Microwave ovens
- Vacuum cleaners
- Mixers and blenders
- Garment irons
- Geysers
- Kettles
- Other home and electronic appliances
Product availability, brands and categories may change from time to time.
2. Website Information
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
However, product images, colours, specifications, dimensions, features, packaging and other information may vary slightly from the actual product due to:
- Manufacturer updates
- Product revisions
- Screen and display differences
- Photography and lighting
- Packaging changes
- Model variations
Customers should review the product description and specifications before placing an order.
3. Product Prices
Prices displayed on the website are in Nepalese Rupees (NPR) unless otherwise stated.
Prices may change without prior notice.
Promotional prices, discounts, offers and campaign prices may be available only for a specified period or while stocks last.
The price applicable to an order will be the price confirmed at the time of purchase, subject to correction of obvious pricing errors and applicable terms of the promotion.
4. Product Availability
All products are subject to availability.
Displaying a product on the website does not necessarily guarantee that the product will remain available until an order is confirmed.
If an ordered product becomes unavailable, Big Digital may contact the customer to discuss:
- An alternative product
- A revised delivery arrangement
- Cancellation of the unavailable item
- Refund of an applicable amount
5. Orders
When you place an order through the website, you are making a request to purchase the selected product.
Big Digital may contact you to verify:
- Customer identity or contact details
- Delivery address
- Product selection
- Quantity
- Payment information
- Availability
- Order details
An order may be cancelled or declined where there is a legitimate reason, including stock unavailability, incorrect pricing, suspected fraud, incomplete information, or other operational or legal reasons.
6. Order Confirmation
An order may be considered confirmed after Big Digital has successfully received and verified the order and applicable payment requirements have been completed.
Big Digital may contact the customer by phone, SMS, email, WhatsApp or other available communication methods regarding the order.
7. Delivery in Nepal
Big Digital provides delivery services in areas of Nepal where delivery is available.
Delivery time may vary depending on:
- Delivery location
- Product type
- Product availability
- Weather and road conditions
- Logistics conditions
- Installation requirements
- Public holidays
- Other circumstances outside Big Digital's reasonable control
The estimated delivery time communicated at the time of purchase is an estimate and not necessarily a guaranteed delivery date unless expressly stated otherwise.
Customers must provide an accurate and complete delivery address and a reachable contact number.
8. Delivery and Receiving the Product
Customers or an authorized person should inspect the product at the time of delivery where reasonably possible.
For large appliances, customers should check the visible external condition and relevant product details before accepting delivery.
If visible damage or a significant mismatch is identified, the customer should immediately notify the delivery team and contact Big Digital.
Additional requirements for returns are governed by Big Digital's Return & Refund Policy.
9. Installation
Certain appliances may require professional installation.
Installation availability, charges, timelines and responsibility may vary according to:
- Product
- Brand
- Location
- Manufacturer policy
- Warranty requirements
- Applicable promotional offer
Customers should follow the manufacturer's installation requirements.
Improper installation, unauthorized modification or misuse may affect warranty coverage.
10. Payment
Big Digital may provide one or more payment options, including:
- Online payment
- Bank payment
- Digital wallets
- Card payment
- Cash payment where available
- EMI or financing options where applicable
Payment options may vary by product, location, campaign and transaction.
Additional terms may apply to EMI or financing arrangements provided through banks or financial institutions.
11. EMI and Financing
Where EMI or financing is advertised, eligibility is subject to the applicable bank, financial institution, product, campaign and customer requirements.
Big Digital does not guarantee approval of an EMI or financing application.
Customers should confirm the applicable:
- Down payment
- Interest or financing rate
- Tenure
- Processing fees
- Eligibility requirements
- Documentation requirements
with the relevant financing provider or Big Digital representative before completing the transaction.
12. Warranty
Products may be covered by manufacturer or seller warranty depending on the product and applicable warranty terms.
Warranty coverage may vary by:
- Brand
- Product
- Model
- Component
- Type of defect
- Installation requirements
- Location
Warranty does not necessarily cover damage caused by misuse, accidents, improper installation, unauthorized repairs, electrical issues, physical damage, or other exclusions specified by the applicable warranty terms.
Customers should retain their invoice and warranty documentation.
13. Returns and Refunds
Big Digital's return and refund process is governed by its separate Return & Refund Policy.
Returns may be accepted for qualifying issues such as:
- Incorrect product
- Incorrect brand or model
- Incorrect key specifications
- Incorrect colour or attributes where applicable
- Product received damaged
- Qualifying functional or manufacturing issues
- Other conditions specifically covered by the Return & Refund Policy
Change of mind is not applicable where the product correctly matches the customer's order, is undamaged and fully functional.
For example, if a customer orders a 200-litre refrigerator and receives the correct 200-litre refrigerator of the ordered brand and specifications, without damage and in fully functional condition, the customer cannot return the product simply because they have changed their mind.
Customers should review the complete Return & Refund Policy before placing an order.
14. Exchange Offers
Big Digital may offer exchange programs for selected home appliances.
Exchange valuation may depend on factors including:
- Existing appliance brand
- Product category
- Model/type
- Size or capacity
- Physical condition
- Functional condition
- Applicable exchange campaign
- Other eligibility criteria
Exchange valuation is subject to verification and approval.
An exchange valuation displayed or communicated before physical inspection may be an estimate and may change following verification of the actual appliance.
15. Promotional Offers
Big Digital may periodically offer:
- Discounts
- Gifts
- Vouchers
- Lucky draws
- Weekly prizes
- Bumper prizes
- EMI offers
- Exchange offers
- Seasonal campaigns
- Other promotional benefits
Promotional offers are subject to their individual terms and eligibility conditions.
Unless specifically stated otherwise, promotional offers:
- Cannot be exchanged for cash
- May not be combined with other offers
- May be limited to specific products
- May be limited to specific dates or locations
- May be subject to stock availability
Big Digital reserves the right to correct obvious errors and to withdraw or modify a promotion where reasonably necessary, subject to applicable law.
16. Customer Responsibilities
Customers agree to provide accurate information when using the website or placing an order. This includes:
- Correct name
- Valid mobile number
- Valid email address where required
- Accurate billing information
- Accurate delivery address
- Correct product and quantity information
Customers should not use the website for fraudulent, unlawful, abusive or unauthorized activities.
17. Website Use
You agree not to:
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious software or harmful code
- Interfere with website functionality
- Use automated systems to abuse the website
- Copy or reproduce website content for unauthorized commercial purposes
- Misuse promotional campaigns
- Submit fraudulent orders
- Impersonate another person
- Use the website for unlawful purposes
Big Digital may restrict or terminate access where misuse or unauthorized activity is identified.
18. Intellectual Property
Unless otherwise stated, the content of the Big Digital website, including:
- Logos
- Brand elements
- Text
- Graphics
- Product presentation
- Website design
- Images
- Videos
- Layout
- Promotional materials
is owned by or licensed to Big Digital or the relevant rights holder.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit such content without appropriate authorization.
Product names, logos and trademarks belonging to manufacturers and other third parties remain the property of their respective owners.
19. Third-Party Services
Big Digital may use third-party services for:
- Payment processing
- Delivery
- Logistics
- Installation
- Warranty service
- Financing
- Analytics
- Advertising
- Communication
- Website technology
Use of such services may be subject to the third party's own terms and conditions.
20. Website Availability
Big Digital aims to keep the website available and functioning properly.
However, temporary interruptions may occur due to:
- Maintenance
- Technical problems
- Server issues
- Internet or network problems
- Security incidents
- Third-party service interruptions
- Events outside our reasonable control
Big Digital does not guarantee uninterrupted or error-free access to the website.
21. Errors and Corrections
Despite reasonable efforts, the website may occasionally contain errors relating to:
- Product descriptions
- Images
- Prices
- Availability
- Specifications
- Promotional information
Big Digital reserves the right to correct such errors and, where reasonably necessary, contact affected customers before fulfilling an order.
22. Limitation of Liability
To the extent permitted by applicable law, Big Digital will not be responsible for losses arising from circumstances outside its reasonable control, including delays caused by transportation, weather, natural events, infrastructure failures, third-party service interruptions, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited under applicable Nepalese law.
23. Consumer Rights
Nothing in these Terms & Conditions is intended to remove or restrict rights available to consumers under applicable laws of Nepal.
Big Digital aims to conduct its e-commerce activities in accordance with applicable consumer protection and electronic commerce requirements.
24. Privacy
Customer information is handled according to Big Digital's Privacy Policy.
By using the website, customers acknowledge that personal information may be processed as described in that Privacy Policy.
25. Complaints and Customer Support
Customers may contact Big Digital regarding:
- Orders
- Delivery
- Products
- Payments
- Returns
- Refunds
- Warranty
- Installation
- Website issues
- Privacy concerns
- Other customer service matters
Big Digital
Website: bigdigital.com.np
Email: info@bigdigital.com.np
Country: Nepal
Please provide your order number, invoice number, contact number and relevant details when contacting us about an order.
26. Applicable Law
These Terms & Conditions shall be governed by the applicable laws of Nepal.
The relevant legal framework may include applicable requirements under Nepal's electronic commerce, consumer protection, privacy and other applicable laws and regulations.
27. Changes to These Terms
Big Digital may update these Terms & Conditions from time to time.
Updated terms will be published on this page with the revised “Last Updated” date.
Customers should review the Terms & Conditions before placing an order.
28. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Contact Information
Big Digital
Nepal
Website: bigdigital.com.np
Email: info@bigdigital.com.np
For order-related enquiries, customers should provide their order or invoice details whenever possible.