1.      General

·        Big Digital Universe, having its registered address on the 3rd Floor, Mahamati Bhawan, Gairidhara Marg, Kathmandu-Nepal ("Big Digital," "we," "us," or "our") is managing and operating the website www.bigdigital.com.np  (collectively referred to as the "Big Digital Platform") through which it among other things facilitates the sale and purchase of mobile, tablet, television, audio, home appliances, computers, cameras, kitchen appliances, personal care and grooming, accessories, and other products ("Products") to the users of the Big Digital Platform ("User" or "Users" or "you" or "your").

·        This privacy policy ("Privacy Policy"), together with the Terms, governs your use of the Big Digital Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Big Digital Platform, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information following the terms of the Privacy Policy. We shall not use the User's Information except as provided under this Privacy Policy. Capitalized terms used herein, if not defined, shall have the same meaning as ascribed to them under the Terms.

·        This document is an electronic record governed by the provisions under the Information Technology Act, 2063 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2063. This electronic record is generated by a computer system and does not require any physical or digital signatures.

·        This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means, and modes of usage of such information, and how and to whom we shall disclose or transfer such information. You may withdraw your consent for the collection and use of your Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

·        Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you not to use or access the Big Digital Platform.

2.      Type of Information Collected

·        You may be asked to provide your information anytime you visit, access, use, or browse the Big Digital Platform. We may share information and use it to fit with other information to provide and improve our Products, services, content, and advertising.

·        You agree to provide information that shall be valid, correct, up to date, and accurate. You may access, amend, alter or require the deletion of your information partially or entirely by logging into your account on the website.

·        Big Digital Platform is not directed toward minors. We do not knowingly collect Personal Information from any User under 18 (Eighteen) years. Let's be aware that we have collected the Personal Information of a person below 18 (Eighteen) years old. We will take steps to delete the information within a reasonable time frame. Suppose a parent or guardian becomes aware that his or her child has provided his/ her information on the Big Digital Platform without their consent. In that case, they shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.

·        We may collect a variety of information from you, including your name, password, mailing address, phone number, e-mail address, and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which, when combined with other pieces of information available, could reasonably allow you to be identified ("Personal Information"). Personal information shall include but is not limited to your full name, personal contact numbers, residential address, e-mail address, gender, or date of birth.

·        We may also collect, receive, process, or store specific sensitive personal data or information consisting of, but not limited to:

·        Password

·        Financial information such as bank account or credit card or debit card, or other payment instrument details;

·        Physical, physiological, and mental health conditions;

·        Any detail relating to the above Personal Information categories as provided to us for providing service;

·        Any of the Information received under the above Personal Information categories by us for processing, stored, or processed under lawful contract or otherwise.

(Collectively referred to as "Sensitive Personal Data or Information").

3.      Use of Information Collected

·        We may collect, use or process your information, including Personal Information and Sensitive Personal Data or Information, for the following purposes:

·        For creating and giving you access to your registered account on the Big Digital Platform.

·        To develop, deliver, process and improve our Products, services, and content in order to personalize and improve your experience.

·        To inform you about our Products, services, offers, updates, and upcoming events, including providing you information about order confirmations, invoices, technical notices, and security alerts.

·        For internal analysis and research purposes such as auditing, data analysis, and research to improve Our Products, services, and customer communications.

·        To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

·        To resolve any request, dispute, grievance, or complaint raised by you about your use of the Big Digital Platform.

·        To detect or monitor any fraudulent or illegal activity on the Big Digital Platform.

4.      Disclosure of Information Collected

·        We may, from time to time, be required to disclose the information collected from you to our trusted third-party service providers who assist us in facilitating the provision of services and purchase of Products on the Big Digital Platform. For instance, we may share your information with a third-party payment gateway provider to process transactions on the Big Digital Platform. Using the Big Digital Platform, you consent to any such disclosure of your information with third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such information.

·        We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.

·        We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division, or transfer of a part or whole of us. We shall ensure that the third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt-out of any such transfer if the new entity's planned processing of your information differs materially from that outlined in this Privacy Policy.

·        A third-party payment gateway provider may be required to collect certain financial information from you, including your credit/debit card number or your bank account details (collectively referred to as "Financial Information"). All Financial Information collected from you by third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play. Hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations, and warranties. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

·        While we take our best efforts to ensure that your information, including Personal Information, Financial Information, and Sensitive Personal Information or Data, is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services given that the Internet is susceptible to security breaches.

·        Your information may also be transferred, stored, or processed in any country other than where you access the Big Digital Platform. For sharing or disclosing data per the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Big Digital Platform, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries, and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred if necessary for the performance of the services, operation of the Big Digital Platform, and provision of Products as agreed upon between the third party and us.

5.      Security

·        The security of your Personal Information is important to us. We have implemented security policies, rules, and technical measures, as required under applicable law, including firewalls, transport layer security, and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. When you submit your information on the Big Digital Platform, your information is protected through our security systems. Please note that we use international and industry-recognized standards per applicable laws, rules, and regulations.

·        Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.

·        Although we make the best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security. We do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control, including acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

6.      Cookies Policy

·        Due to the communications standards on the Internet, when you visit, access, or browse the Big Digital Platform, we automatically receive the uniform resource locator of the site from which you visit, access, or browse the Big Digital Platform, details of the website you visit on leaving the Big Digital Platform, the internet protocol ("IP") address of each User's computer operating system, type of web browser the User is using, e-mail patterns, and the name of the User's internet service provider. This information is used solely to analyse overall User trends and to help us improve our services. Please note that the link between the User's IP address and the User's personally identifiable Information is not shared with third parties without the User's permission or unless required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the Personal Information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used if the User wishes to learn what information is provided to us.

·        The Big Digital Platform uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the Platforms, user administration, research, development, and other purposes.

·        You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Big Digital Platform.

·        We may allow other companies or entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement technology vendors, and research firms. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. When serving advertisements or optimizing the services to its Users, we may allow authorized third parties to place or recognize a unique cookie on the User's browser.

·        You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the Big Digital Platform. These other sites may place their cookies or other files on the User's computer, collect data or solicit personal information from the Users, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the website's provider, or the information on the website.

·        We may keep records of telephone calls received from and made to Users for the administration of services, research, and development, training, business intelligence, business development, or User administration. We may share such telephone records with third parties when required by law or to provide or facilitate the User with the services.

7.     You consent to our reproduction/publishing of all testimonials and reviews given by you on the Big Digital Platform in relation to the services or the Products. You agree that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Big Digital Platform. If the User has any concerns with the reproduction/publication of any testimonial or review provided by you, the User may contact us at customercare@bigdigital.com.np or please 9820133300

8.      Opt-Out Policy

·        The third-party service providers with whom we may share information you provide are not permitted to market their own services, send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.

·        If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at customercare@bigdigital.com.np or call us at 9820133300 ( 10 AM to 8 PM, 365 days ). We reserve the right to limit membership based on the availability of contact information. All Users will be notified by e-mail prior to any actions taken.

9.      Retention of Information

·        We will retain your information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

10.   Modification

·        We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Big Digital Platform. We encourage you to review this Privacy Policy whenever you visit our Big Digital Platform to understand how your Personal Information is used.

11.   Grievance Redressal

·        In case you have any questions, grievances, or complaints about this Privacy Policy or the Big Digital Platform, you may contact our

·        Office Number:  9820133300 E-mail Address: customercare@bigdigital.com.np 

12.   Governing Law

·        The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kathmandu

13.   Severability

·        Whenever possible, each section of this Privacy Policy shall be interpreted to be valid under applicable law. However, if any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of this Privacy Policy or other remaining provisions.