Privacy Policy

Effective: October 2026  |  Valid Until: October 2027  |  Last Updated: October 2026

Big Digital ("Big Digital", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, stores, and e-commerce platform.

This Privacy Policy explains how Big Digital collects, uses, stores, protects, and shares information when you visit or use bigdigital.com.np, place an order, contact us, request services, participate in promotions, or otherwise interact with Big Digital. By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Big Digital

Big Digital is a home-appliance and electronics retail business operating in Nepal. Through our website and physical retail stores, we offer products including refrigerators, washing machines, televisions, air conditioners, kitchen appliances, small appliances and other electronic products.

Our website is intended primarily for customers in Nepal and facilitates product browsing, enquiries, purchases, delivery, payment, exchange, warranty/service support and related customer services.

2. Information We Collect

Depending on how you interact with Big Digital, we may collect the following information.

A. Personal Information

When you place an order, contact us, request a service, or submit an enquiry, we may collect:

• Full name, mobile number and email address
• Billing and delivery address
• Municipality, district, and province
• Order, invoice, product and purchase details
• Payment-related information
• Information required for delivery or installation
• Information provided when requesting a return, refund, exchange, warranty, or service

B. Account Information

If the website provides customer account functionality, we may collect:

• Name, email address and mobile number
• Login credentials
• Order history and saved addresses
• Wishlist or similar account activity

Passwords, where applicable, are intended to be stored using appropriate security measures rather than in plain text.

C. Payment Information

When you make an online payment, your payment may be processed through a third-party payment gateway, bank, wallet, or other payment service provider. Big Digital may receive transaction information such as:

• Payment status and transaction reference
• Amount paid, payment date and payment method

We generally do not need to store your complete debit card, credit card, or banking credentials on our own systems when the transaction is processed through an external payment provider. Customers should review the privacy policies of the relevant payment provider for information about how that provider handles payment data.

D. Technical and Website Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address, browser type, device type and operating system
• Pages visited, website interactions and referring website
• Approximate location derived from technical data
• Date and time of access
• Cookies and similar technologies

This information helps us operate, secure, maintain and improve our website.

3. How We Use Your Information

Big Digital may use collected information for legitimate business and service purposes, including:

• Processing and confirming orders, and processing payments
• Delivering products and confirming delivery details
• Providing installation services, warranty and after-sales support
• Handling returns, refunds and exchanges
• Responding to customer enquiries and providing customer support
• Maintaining purchase, transaction, business, accounting and legal records
• Improving our website and services, and understanding customer preferences and website usage
• Preventing fraud, misuse and unauthorized activity
• Managing promotions, offers and competitions
• Sending promotional communications where permitted
• Complying with applicable laws and lawful requests
• Protecting the rights, property and security of Big Digital, our customers and our business

4. Delivery Information

To deliver your order, we may need to provide relevant customer information to delivery partners, logistics providers, installation teams, service providers, or other parties involved in fulfilling your order. The information shared may include customer name, contact number, delivery address, order and product information, and delivery instructions.

Such information is shared only to the extent reasonably necessary to complete the requested service.

5. Warranty, Installation and Service Providers

Home appliances may require installation, inspection, repair, servicing or warranty support. Where necessary, we may share relevant customer and product information with:

• Product manufacturers and authorized distributors
• Authorized service centers and installation technicians
• Warranty service providers
• Logistics or service partners

This information may be used to provide installation, warranty or after-sales service.

6. Marketing and Promotional Communications

If you provide your contact details or otherwise interact with Big Digital, we may contact you regarding new products, special offers, seasonal campaigns, discounts, EMI offers, exchange offers, promotions and competitions, store openings and events, and service-related information.

Where required, promotional communications will be subject to applicable law and available communication preferences. You may request that we stop sending promotional communications by contacting us or using an available unsubscribe mechanism.

Transactional communications, such as order confirmations, delivery updates, invoices, warranty information and important service notifications, may still be sent where necessary to fulfil your purchase or provide services.

7. Cookies

Big Digital may use cookies and similar technologies to operate and improve the website. Cookies may help us:

• Keep the website functioning properly
• Remember certain preferences
• Understand website traffic and improve performance
• Understand how customers interact with our website
• Measure advertising and marketing performance
• Provide relevant content or advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics and Advertising Services

Big Digital may use third-party analytics, advertising, communication, or technology services to understand website activity and improve marketing performance. These services may collect information about website visits, interactions, advertisements viewed, or other online activity in accordance with their respective privacy policies.

Where applicable, these services may include analytics platforms, advertising platforms, social-media platforms, messaging platforms and other technology providers.

9. Sharing of Personal Information

Big Digital does not sell your personal information as a business practice. We may share relevant information with third parties where reasonably necessary for:

• Payment processing, product delivery and installation
• Warranty and service, returns and refunds
• Website hosting and technical support
• Customer support, marketing and analytics
• Fraud prevention and security
• Legal and regulatory compliance
• Professional advisers or service providers, and business operations

Third parties receiving information are expected to use it for the relevant purpose and in accordance with applicable obligations.

10. Legal and Regulatory Requirements

Big Digital may disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from competent authorities
• Investigate suspected fraud or unlawful activity
• Protect the rights and safety of customers, employees or other persons
• Protect Big Digital's property, systems and legal interests

11. Data Security

Big Digital takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission, payment system, or method of data storage can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account credentials, devices and personal information.

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions
• Maintaining invoices and accounting records
• Providing warranty and service support
• Handling disputes, returns and refunds
• Meeting legal and regulatory obligations
• Preventing fraud and maintaining appropriate business records

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of subject to applicable legal and business requirements.

13. Children's Privacy

Our website and e-commerce services are intended for general consumers and are not specifically directed toward children. We do not knowingly seek to collect unnecessary personal information from children. If you believe that a child has provided personal information to Big Digital without appropriate authorization, please contact us.

14. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services, including payment providers, social-media platforms, manufacturers, service providers, delivery partners and other websites. Big Digital is not responsible for the privacy practices, security, content or policies of third-party websites.

We encourage customers to review the privacy policies of those third parties before providing personal information.

15. Your Privacy Rights

Subject to applicable Nepalese law and relevant limitations, customers may contact Big Digital regarding their personal information and may request information about:

• The personal information we hold about them
• The purpose for which their information is being used
• Correction of inaccurate information
• Updates to their contact information
• Withdrawal of certain communications or marketing preferences
• Other privacy-related concerns

Some information may need to be retained where required for legal, accounting, warranty, transaction, fraud-prevention or other legitimate business purposes.

16. Changes to This Privacy Policy

Big Digital may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws. The updated version will be published on this page with the revised "Last Updated" date. Customers are encouraged to review this page periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Big Digital.

Big Digital
Website: bigdigital.com.np
Email: info@bigdigital.com.np
Country: Nepal

For privacy-related requests, please provide sufficient information for us to identify the relevant customer account, order, or interaction.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Nepal, including applicable privacy, consumer protection and electronic commerce requirements. Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.