1. General
Big Digital, having its registered address on the 1st Floor, Triveni Complex, Putalisadak, Kathmandu-Nepal ("Big Digital," "we," "us," or "our") is managing and operating the website www.bigdigital.com.np (collectively referred to as the "Big Digital Platform") through which it among other things facilitates the sell of television, audio, home appliances, computers, cameras, kitchen appliances, and other products ("Products") to the users of the Big Digital Platform ("User" or "Users" or "you" or "your"). This policy governs the collection, usage, storage, disclosure, and protection of your information, including Personal Information and Sensitive Personal Data. Personal Information refers to any data that can identify an individual, such as name, email, or contact number. Sensitive Personal Data includes financial details, login credentials, and any data classified as sensitive under applicable law.
Your continued use of the Big Digital Platform signifies your explicit consent to this Privacy Policy and our Terms of Use.
Important Notice: Misuse of the Big Digital Platform may result in restricted access and necessary legal action, as outlined in our Terms of Use, will have their access immediately terminated and may face legal action under applicable law.
2. Type of Information Collected
We collect various types of information, including but not limited to:
Full name, contact details, mailing address, and communication preferences.
Financial data such as credit/debit card details, account numbers, and transaction information.
Sensitive personal data, including login credentials and payment authentication data.
Device identifiers, cookies, and browsing behavior (for analytical and improvement purposes).
Minors: Users under 18 are not permitted to use the platform. Any unauthorized access by minors will be promptly addressed, and data will be deleted upon verification. Parents or guardians may contact us immediately for removal of such data.
3. Use of Information
Your information may be used for:
Account creation and management.
Order processing, delivery, and support services.
Communications regarding promotions, updates, and offers.
We comply with the data protection laws of Nepal and adhere to globally recognized standards such as the General Data Protection Regulation (GDPR) where applicable, to ensure transparency and accountability.
Security monitoring and fraud detection.
We strictly prohibit the use of our platform for uploading, sharing, or transmitting any vulgar, explicit, discriminatory, abusive, or unlawful content.
4. Disclosure of Information
We may disclose your data to:
Trusted service providers such as payment gateways (e.g., eSewa, Khalti), delivery/logistics partners, IT service providers, and customer communication platforms (e.g., SMS/email providers).
Legal, regulatory, or governmental authorities, if required.
In case of merger, acquisition, or business restructuring, to the relevant party ensuring data protection obligations are maintained.
We mandate all third parties handling your data to comply with confidentiality and data security obligations under applicable laws.
5. Data Security Policy
Your data is stored and transmitted using industry-standard encryption, firewalls, and secure servers.
Access is restricted to authorized personnel only.
We implement regular audits, risk assessments, and security upgrades.
While we take robust security measures, no platform is 100% immune. By using our services, you acknowledge and accept residual risks.
Any intentional breach, tampering, or exploitation of security vulnerabilities, including but not limited to phishing, malware attacks, or unauthorized system access, will be treated as a criminal offense.
6. Cookie Policy
We use cookies and similar technologies to personalize content, enhance user experience, and analyze site traffic. You may disable cookies via browser settings, but this may limit your experience on the platform.
7. User Content Policy
By submitting feedback, testimonials, or reviews, you grant Big Digital a non-exclusive, royalty-free license to use, edit, and publish such content for promotional purposes. However, we will never publish vulgar, profane, offensive, defamatory, or misleading content.
Any content found to violate our moral, ethical, or community standards will be immediately removed. The user responsible will face access restrictions or permanent bans.
8. Opt-Out Policy
You can opt out of non-essential promotional communications by:
Clicking "unsubscribe" in any email.
Emailing us at: bigdigital.showroom@trivenitrade.com
Calling us at: +977 980-1022298 (10 AM to 8 PM, 365 days)
9. Data Retention
We retain your data only as long as necessary for the purposes stated in this policy or as required by law.
10. Modification of Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be updated on the website. Please review the policy regularly.
11. Grievance Redressal
For questions, concerns, or grievances related to this policy:
Phone: +977 980-1022298
Email: bigdigital.showroom@trivenitrade.com
12. Governing Law
This Privacy Policy is governed by the laws of Nepal. All disputes shall be subject to the exclusive jurisdiction of the courts in Kathmandu.
13. Severability
If any provision of this policy is found to be unenforceable under applicable law, such invalidity shall not affect the enforceability of the remaining provisions.
14. Your Rights
As a user, you have the right to:
Access the personal data we hold about you.
Request corrections or updates to your data.
Request deletion of your data (subject to legal obligations).
Withdraw your consent for non-essential data usage.
Contact us for any data-related concerns or complaints.
We are committed to protecting user data and ensuring respectful use of our platform. Violations of this policy may result in restricted access or legal action as per applicable laws. Violators will be blocked and reported to the appropriate legal authorities.