FAQ

FAQ's for Big Digital Universe Pvt. Ltd.

1.      How much does shipping cost?

The delivery is free of charge inside the Kathmandu Valley Ring Road. Deliveries outside the Kathmandu Valley's Ring Road are likewise free. We charge minimum delivery charges for deliveries considerably further away from Ring Road, depending on the distance of the delivery destination.

We do not yet provide delivery services outside of the Kathmandu Valley.

2.     What are the various modes of payment?

Big Digital accepts the following payment methods:

·       Internet-banking

·       Credit Cards/Debit Cards

·       Equated monthly installments (EMI)

·       Wallets

·       Debit card EMIs (wherever applicable)

 

3.     Do I have to register to buy a deal?

At the time of purchase, a registration process is necessary. We only need your name, email address, and phone number to register.

 

4.     Can I split payments into two different cards?

Yes, you can split payments into two different cards while placing the order.

 

5.     How do I make payment for my orders?

You have the option of paying for your order at the Big Digital store using any of the following options.

a)     Cash on Delivery:

Cash on deliveries option is not available for now.

 

b)     Payment by Credit/Debit Card:

Consumers can pay for the order at big Digital with a credit/debit card using a payment gateway system.

 

c)     Wallet on the Go:

Big Digital provides various payment options using our Mobile Wallet system like eSewa, Khalti, IME Pay, and CellPay. In terms of monetary transactions, the mobile wallet systems with which we have partnered are regarded as the safest.

6.     Can I buy multiple products at once?

Yes, you may order multiple products at the same time. However, it is only possible at the Big Digital showroom.

 

7.     What if the package I received is tampered with or broken?

All of our products dispatched include "Tamper Evident Void Seals" on our packaging. Please do not accept whose seals have been tampered with. Acceptance of a tampered "Void Seal" or a broken box disqualifies any return claims for physically damaged/defective items, wrong merchandise, or missing accessories.